The Easiest Way to get help in Salesforce.

Use live video to demonstrate Salesforce concerns and empower support agents with the data they need to solve issues faster.

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A visibility and enablement platform that helps support teams and Users work better together, eliminate collaboration delays, and close support Cases in less time.

Don’t just share your issue. Show it.

WatchMe captures questions and issues with Live Video and lets users easily submit them without tech support meetings.

Agents can see production problems first-hand, exactly as they happened.

Analyze Production Logs on Demand.

Support agents get a lot more than just user videos. WatchMe dynamically manages Salesforce Debug Logs, giving agents the runtime details they need to understand whats happening behind the video and solve issues faster.

Issue Resolution Made Easy.

End users now have a simple way to tell their story, using direct demonstration to show precisely what they are experiencing.

Support teams pair user experience with platform execution details to create a 360-degree view of Salesforce situations.

Users get more done. Agents get more done. Business keeps moving.

See WatchMe in Action

For End Users

Show the support team what you want help with in just a few clicks.

For Support Agents

Bring Case data, live video, and on-demand logs together in one place.

What Our Customers Are Saying

“SightLane is my secret weapon for reviewing user support tickets. If a record or process result looks out of place, I use SightLane to find out why.”

CRM Business Analyst

Quality Team

“Thank you, SightLane. This level of information is incredible!”

Salesforce Admin / Developer

Midwest Community College

“Before SiteLane, everything came through my team. Now, super users can triage employee issues and solve many of them without creating IT tickets.”

Director, Enterprise Architecture

National Field Service Organization